song at kohl's PLEASE HELP!

I work at kohl's and I hear this song every single day and I can't find it anywhere! someone please helppp!!!

"I tell her, people shouldn't lie, I tell her she should always try, I tell her it's complicated." another part it "now i Know the struggles in your heart" i wish i could remember more lyrics but it's a female singer!

I tried forever finding this song as well, but I eventually found it:

https://www.youtube.com/watch?v=DUBx...aey53&index=32